churn

Archived Posts from this Category

Fri 12 Oct 2007

Protecting the Stupid

Posted by David Werdiger under mobiles , regulator , lifestyle , churn , rate plans , billing
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OK, now I have seen it all. There are certainly moves about by regulators to put the onus on telecomms providers to protect their customers from overspending, or at least making them more aware of charges that are accruing. In principle, this is not unreasonable. (more…)

 

Thu 7 Dec 2006

Customer Retention

Posted by David Werdiger under telemarketing , marketing , churn
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I often get asked by our Partners: “what is the churn rate these days?” Having a great view of a diverse set of service providers, one would think that I could give an answer to this question on one leg. (more…)